Introduction

The Alpine Candle Co. ("we," "us," or "our") is committed to protecting the privacy and security of our customers' personal information. This Privacy Policy outlines how we collect, use, and protect your personal data when you visit our website www.thealpinecandlecompany.co.uk, place an order, or otherwise interact with us. We adhere to the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other relevant international privacy standards.

​

Information We Collect

We may collect and process the following types of personal information:

• Personal Details: Name, address, email, phone number.

• Order Information: Products purchased, billing and delivery address, and payment details.

• Website Usage Data: IP address, browser type, pages visited, and browsing behaviour (collected through cookies and similar technologies).

• Communication Data: Information provided when you contact us via email, phone, or chat.

​

How We Use Your Information

We use your personal information for the following purposes:

• Order Processing: To fulfill and deliver orders, process payments, and communicate with you about your orders.

• Customer Service: To respond to your inquiries and provide support.

• Marketing: To send you promotional offers and news (only if you have opted-in).

• Website Improvement: To analyze and improve the functionality of our website and enhance your shopping experience.

• Legal Compliance: To comply with applicable laws, regulations, and contractual obligations.

​

Sharing Your Information

The Alpine Candle Co. does not sell or share your personal data with third parties for their own marketing purposes. However, we may share your information with:

• Service Providers: Trusted third-party companies (e.g., payment processors, shipping companies) that help us operate our website and provide our services.

• Legal Authorities: When required by law, or to protect our rights, property, or the safety of our customers.

​

Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy or to comply with legal requirements. Customer account information may be retained for as long as the account is active. Order data is retained to meet legal and business obligations.

​

Your Rights

Under the UK GDPR and other applicable laws, you have the following rights regarding your personal data:

• Right to Access: Request a copy of your data.

• Right to Rectification: Request correction of inaccurate or incomplete data.

• Right to Erasure: Request deletion of your data, subject to legal retention requirements.

• Right to Restrict Processing: Request limitation on how your data is processed.

• Right to Object: Object to certain uses of your data, such as direct marketing.

• Right to Data Portability: Request your data in a portable format.

To exercise these rights, please contact us at hello@thealpinecandlecompany.co.uk

​

Security of Your Information

The Alpine Candle Co. takes reasonable measures to protect your personal data from unauthorised access, loss, or misuse. However, no method of online transmission or storage is completely secure, and we cannot guarantee absolute security.

​

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. Cookies are small files stored on your device that help us remember your preferences and track website usage. You may manage cookie preferences in your browser settings, though disabling cookies may affect site functionality.

​

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites, and we recommend reviewing their privacy policies before submitting personal data.

​

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. We encourage you to review this policy whenever you use our website to stay informed about how we protect your information.

​

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

​

The Alpine Candle Co.

hello@thealpinecandlecompany.co.uk

​