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At The Alpine Candle Co, we are dedicated to delivering your candles safely and promptly across the UK.

This Shipping Policy explains our available shipping options, costs, and delivery times.

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If you have any questions, please get in touch with us at hello@thealpinecandlecompany.co.uk

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Order Processing Time

We aim to process and dispatch orders within 1-3 business days after receiving payment. Processing may take slightly longer during peak periods, such as holiday seasons and bank holidays. You will receive a notification as soon as your order has been dispatched.

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Shipping Information (UK Only)

We are delighted to offer free delivery on all orders across the United Kingdom.  

Your order will typically be delivered within 3–5 business days from dispatch. 

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Delivery Times

While we strive to meet delivery estimates, actual delivery times may vary due to factors outside our control, such as carrier delays or adverse weather conditions. We appreciate your understanding and patience should any unexpected delays occur.

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Tracking Your Order

Once your order has been dispatched, you will receive a tracking number via email. You can use this tracking number to monitor your order’s status and expected delivery date.

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Lost or Delayed Packages

If you believe your package may be delayed or lost, please contact us at hello@thealpinecandlecompany.co.uk. We will work with the shipping carrier to resolve the issue. In the unlikely event that a package is confirmed lost, we will arrange a replacement or refund.

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Shipping Restrictions

At this time, we ship only within the UK. If you are interested in international shipping, please check back as we may expand our delivery options in the future.

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Changes to This Policy

We may update this Shipping Policy periodically to reflect changes in our practices. We encourage you to review this policy whenever you make a purchase to stay informed.

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Contact Us

For questions or concerns about shipping, please reach out to us. We’re here to help make your Alpine Candle Co. shopping experience smooth and enjoyable.

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The Alpine Candle Co.

hello@thealpinecandlecompany.co.uk

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