Welcome to The Alpine Candle Co.

 These Terms and Conditions of Sale (“Terms”) govern the purchase and sale of products through our website www.thealpinecandlecompany.co.uk.

By placing an order, you agree to abide by these Terms. Please read them carefully.

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About Us

The Alpine Candle Co. (“we,” “us,” or “our”) is a UK-based company specialising in handcrafted candles. For any questions regarding our products or these Terms, please contact us:

 

The Alpine Candle Co.
hello@thealpinecandlecompany.co.uk

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Products and Availability

All products on our website are subject to availability. We make every effort to provide accurate descriptions and images, but colors, shapes, and sizes may vary slightly due to the handcrafted nature of our products. We reserve the right to discontinue any product at any time without notice.

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Pricing and Payment

Pricing
All prices are listed in GBP (£) and include VAT (if applicable). We reserve the right to adjust prices, but any changes will not affect orders already placed.

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Payment
We accept the following payment methods: Credit/Debit card, Apple Pay, Google Pay.

Payment must be received in full before your order is processed and dispatched. By providing payment details, you confirm you are authorised to use the payment method.

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Shipping and Delivery

Our Shipping Policy (available Shipping Policy) outlines the delivery options, costs, and estimated timeframes for orders within the UK. We currently only ship within the UK but may expand to international destinations in the future.

Please note that delivery times are estimates and cannot be guaranteed. We are not liable for any delays once your order has been dispatched.

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Order Cancellation and Returns

Order Cancellation
You may cancel your order within 14 days of purchase, provided it has not yet been dispatched. If the order has already been dispatched, please refer to our Returns Policy.

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Returns and Refunds

If you are not satisfied with your purchase, you may return it in accordance with our Returns and Refund Policy (available Refund Policy). Items must be returned unused and in their original packaging within 14 days of receipt to qualify for a refund. Return shipping costs are the customer’s responsibility unless the item is faulty or incorrect.

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Consumer Rights

As a UK consumer, you have statutory rights under the Consumer Contracts Regulations and the Consumer Rights Act 2015. These include the right to receive products that are of satisfactory quality, as described, and fit for purpose. These Terms do not affect any of your statutory rights.

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Intellectual Property

All content on The Alpine Candle Co. website, including images, logos, text, and graphics, is our property or licensed to us and is protected by UK intellectual property laws. You may not copy, reproduce, or use any content without our prior written permission.

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Limitation of Liability

To the extent permitted by law, The Alpine Candle Co. will not be liable for any indirect, consequential, or incidental damages arising out of or related to your purchase or use of our products. Our total liability to you for any claim related to your purchase is limited to the amount you paid for the product. Please note that customers are required to follow the safety instructions and guidance stated on the CLP label attached to the bottom of each product. Failure to follow these instructions may result in injury or damage, for which The Alpine Candle Co. cannot be held responsible.

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Governing Law and Jurisdiction

These Terms and any transactions made through our website are governed by and construed in accordance with the laws of England and Wales. You agree to submit to the exclusive jurisdiction of the courts of England and Wales.

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Changes to These Terms

We reserve the right to update or amend these Terms at any time. Any changes will be effective upon posting to our website. Please review these Terms regularly to stay informed of any updates.

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Contact Us

For questions about your order or these Terms, please contact us. We’re here to help make your experience with The Alpine Candle Co. as enjoyable as possible.

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The Alpine Candle Co
hello@thealpinecandlecompany.co.uk

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